At BrowoloJy, your appointments are very important to us! We are committed to providing top-tier service and clear communication by being prepared, punctual, and precise for each guests' service. We kindly ask that our guests uphold these same standards to ensure a seamless experience for everyone. Please review our policies in full before making a reservation.

Booking Policy

A full payment or deposit is required to secure your appointment.

Cancellation & Rescheduling Policy

We ask for your cooperation in honoring our 24 hour cancellation policy. This allows time for us to fill the appointment you reserved. Cancellations and rescheduling must be made at least 24 hours prior to your appointment using the link in your confirmation email.

Any changes to booked services or cancellations after the 24 hour cancellation period will not be eligible for a refund or transferrable to a new appointment. A new reservation can be made with a new deposit/payment in full.

Same Day cancellations and No Call No Show appointments will result in the forfeiture of any payments or deposits and will be charged in full using the card on file. Repeated instances may impact your ability to book future reservations.

Lateness Policy

We recommend arriving at least 10 minutes prior to your scheduled time to allow for parking and arrival to our suite. While parking is typically available, it may be busier on high-traffic days (Wednesday - Saturday).

If you arrive more than 5 minutes early or if you anticipate being late, please TEXT (443) 380-0491 so we can prepare accordingly or determine if we can accommodate your arrival time. Repeated lateness may impact your ability to book future reservations.

Thank you for choosing BrowoloJy for your beauty and self care needs. These policies help us maintain a professional and enjoyable experience for all our valued guests.